Articles Posted in Telephone service whistleblower

AT&T Mobility will pay $105 million to settle an investigation that the company billed customers tens of millions of dollars for unauthorized premium text messaging services, such as horoscopes, celebrity gossip and even “love alerts.” The FCC said that their enforcement bureau had received complaints that AT&T Mobility refused to issue refunds or would only refund one or two months of charges from third party text messaging services. The charges also included services for ringtones, wallpaper and even texted flirting tips. The charges were typically $9.99 per month, a practice that the FCC calls “cramming” because it is often not immediately apparent what the charges are on their bills.

The settlement was negotiated in coordination with the FTC and attorneys general in all 50 states and the District of Columbia. AT&T Mobility will pay $80 million to be distributed to current and former customers. The company also will pay $20 million to state governments, and a $5 million penalty payment to the U.S. treasury.

The settlement also requires that AT&T Mobility no longer offer commercial third party “premium SMS” charges and to obtain express consent from customers before putting third-party charges on their bills. They also must revise billing practices to make sure that third-party charges are “clearly and conspicuously” identified on their bills.