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Verizon will also have to provide refunds to consumers who were wrongfully charged. However, most of the overbilling charges are minimal, and the majority of the municipal and state consumers, including schools. Providers, were charged around $10 in excess of their rightful bill. The largest overcharge was to the MBTA, which was charged $52,000 in excess.
This is not Verizon’s first case of overcharging consumers. In November, the company was charged $1.4 million for using deceptive marketing practices and misrepresenting service charges of its Maryland FiOS users. In October, it paid $64.2 million for overcharging on its Family Share Plan. In 2010, it paid a $25 million fine, along with $52.8 million to give refunds to users who had been improperly billed. The carrier had also previously paid $90 million for unlawfully charging users for Internet usage.